Terms and Conditions

Last updated: March 24, 2026

These Terms of Service ("Terms") constitute a legal agreement between VINSI AI, LLC ("VINSI AI") and the individual or entity using or accessing the VINSI AI platform services ("Subscriber"). By accessing or using the Services, whether paid or unpaid, the Subscriber agrees to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

1. Definitions

The following terms have the meanings set forth below. These definitions apply whether the terms appear in singular or plural form.

Subscriber: The individual or entity that registers for, accesses, or uses the VINSI AI platform, whether on a paid or unpaid basis.

Services / Platform: The VINSI AI software platform, website, APIs, tools, features, and related services provided by VINSI AI, LLC, accessible at https://www.vinsi.ai and associated subdomains.

Subscriber Data: All data, content, and information submitted, uploaded, or transmitted by Subscriber or its End Users through the Platform, including contact lists, message content, and campaign data.

End User: Any individual whose personal data is processed through the Platform as a result of Subscriber's use, including Subscriber's own customers or contacts.

Intellectual Property Rights: All patents, copyrights, trademarks, trade secrets, database rights, and other proprietary rights in any jurisdiction.

PHI (Protected Health Information): Any individually identifiable health information as defined under HIPAA and its implementing regulations.

Documentation: Any user manuals, technical specifications, help content, or written instructions made available by VINSI AI in connection with the Services.

Confidential Information: Any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

Effective Date: The date on which Subscriber first accesses or uses the Services, or the date of execution of an Order Form, whichever is earlier.

DPA: Data Processing Agreement — a separate agreement governing VINSI AI's obligations as a data processor when processing End User personal data on behalf of Subscriber.

BAA: Business Associate Agreement — a separate agreement required under HIPAA when Subscriber transmits Protected Health Information through the Platform.

2. Account Registration and Eligibility

To access the Services, Subscriber must create an account. By registering, Subscriber represents and warrants that:

Subscriber is at least 18 years of age and has the legal capacity to enter into a binding agreement
If registering on behalf of a business entity, Subscriber has full authority to bind that entity to these Terms
All registration information provided is accurate, current, and complete, and Subscriber will maintain its accuracy throughout the Term
Subscriber will not create more than one account per legal entity without VINSI AI's prior written consent
Subscriber is solely responsible for maintaining the confidentiality of its account credentials and for all activity that occurs under its account
Subscriber will promptly notify VINSI AI at support@vinsi.ai of any unauthorized access to or use of its account

VINSI AI reserves the right to refuse registration or cancel accounts at its sole discretion.

3. Subscription

VINSI AI grants the Subscriber a limited, non-exclusive, non-transferable, non-sublicensable, revocable, non-assignable right to access and use the Services solely for Subscriber's own internal business purposes — meaning communications between Subscriber and Subscriber's own customers, prospects, or staff regarding Subscriber's own products and services. This license does not permit use of the Platform for affiliated marketing, lead generation on behalf of third parties, resale of messaging capacity, or any other purpose outside Subscriber's direct business operations. Subscriber must not modify platform content, must preserve all copyright notices, and must comply with these Terms at all times.

4. Free Trials and Unpaid Access

VINSI AI may offer free trials or unpaid access to the Services at its discretion. The following terms apply to all free trial and unpaid access periods:

Free trial access is provided 'as is' without any warranty or service level commitment
VINSI AI reserves the right to modify, suspend, or terminate free trial access at any time without notice or liability
At the end of a free trial period, continued access requires enrollment in a paid subscription plan
Subscriber Data submitted during a free trial may be deleted after the trial period ends if Subscriber does not convert to a paid plan
All Terms, including prohibited uses and compliance obligations, apply equally during free trial and unpaid access periods
VINSI AI may limit features, usage volume, or functionality available during free trial periods

5. Payment Terms and Billing

5.1 Subscription Fees

Subscriber agrees to pay all fees applicable to the selected subscription plan as set forth on VINSI AI's pricing page or as agreed in an Order Form. All fees are stated in U.S. dollars and are exclusive of applicable taxes unless otherwise stated.

5.2 Billing Cycle and Auto-Renewal

Subscriptions are billed on a monthly or annual basis as selected at enrollment. Subscriptions automatically renew at the end of each billing period unless Subscriber cancels prior to the renewal date. By providing payment information, Subscriber authorizes VINSI AI to charge the applicable fees on a recurring basis.

5.3 Price Changes

VINSI AI reserves the right to change subscription fees at any time. Subscribers will be notified of fee changes at least 30 days prior to the effective date via email or in-platform notification. Continued use of the Services after the price change effective date constitutes acceptance of the new fees.

5.4 Failed Payments

If a payment fails, VINSI AI will attempt to notify Subscriber and may retry the charge. If payment is not received within 10 days of the due date, VINSI AI reserves the right to suspend or downgrade Subscriber's access until payment is received.

5.5 Refund Policy

All fees paid are non-refundable except as expressly required by applicable law or as stated in a separate written agreement with VINSI AI.

5.6 Taxes

Subscriber is responsible for all taxes, levies, or duties imposed by taxing authorities in connection with the Services, excluding taxes based on VINSI AI's net income.

6. Software and Materials

The Site and its content are copyrighted. Subscriber agrees not to copy, republish, transmit, create derivative works, decompile, reverse engineer, disassemble, distribute to unauthorized parties, use automated processes to monitor or copy, rent, sublicense, transfer, assign, or use the Services outside of these Terms.

7. Service Availability

VINSI AI will use commercially reasonable efforts to maintain platform availability. However, the Services are provided on an "as available" basis and VINSI AI does not guarantee uninterrupted or error-free access.

VINSI AI will endeavor to provide advance notice of scheduled maintenance windows where practicable
VINSI AI is not liable for any losses or damages resulting from platform unavailability or service interruptions
Service level commitments, if any, are set forth in a separate Service Level Agreement (SLA) and are not implied by these Terms

8. Subscriber Representations and Warranties

The Subscriber warrants that it is duly organized and in good standing, has full authority to agree to these Terms, will comply with all applicable laws, its use of Subscriber Data complies with all laws and does not infringe third-party rights, and it has legal rights to provide Subscriber Data as outlined.

8.1 SMS and Email Consent Warranty

Subscriber expressly warrants that all contact lists, phone numbers, and email addresses uploaded to or used through the VINSI AI platform have been lawfully obtained and that all required consents — including TCPA prior express written consent for promotional SMS and CAN-SPAM opt-in for commercial email — are validly in place prior to initiating any messaging campaign. Subscriber further warrants that it maintains records of such consents and will provide them to VINSI AI upon request.

8.2 Client-Facing Privacy Policy Requirement

Subscribers who use VINSI AI to communicate with their own customers must maintain and publish a compliant privacy policy that discloses the use of third-party messaging platforms and describes how end-user data is collected, used, and protected.

9. Prohibited Uses

The VINSI AI platform may not be used for affiliated marketing, lead generation on behalf of third-party brands, or any messaging campaign where the Subscriber is not the named sender communicating directly about its own products or services. These are forbidden use cases under carrier rules and these Terms.

Subscriber agrees not to use the platform to:

Send SMS or email messages without valid prior consent from recipients as required by TCPA, CAN-SPAM, or applicable state law
Upload purchased, rented, scraped, or otherwise unlawfully obtained contact lists
Contact numbers registered on the National Do Not Call (DNC) Registry without proper exemption or consent
Send content that violates carrier guidelines, applicable law, or industry standards for responsible messaging
Impersonate another brand, business, or sender identity
Facilitate spam, phishing, or any deceptive communication practices
Circumvent A2P 10DLC registration requirements or carrier compliance obligations
Transmit Protected Health Information (PHI) without an executed Business Associate Agreement (BAA) with VINSI AI
Transmit payment cardholder data without prior written agreement with VINSI AI confirming applicable PCI DSS scope
Interfere with, disrupt, or attempt to gain unauthorized access to the Platform, its servers, or networks
Resell, white-label, sublicense, or otherwise commercialize access to the Platform without VINSI AI's prior written consent
Use the Platform to develop a competing product or service
Engage in affiliated marketing — including promoting third-party products or services for commission, referral fees, or other compensation arrangements — through any SMS or email campaign
Use the Platform in a manner inconsistent with Subscriber's registered A2P 10DLC brand and campaign use case

Subscriber agrees that any use of the platform that violates applicable law, exposes VINSI AI to regulatory or legal risk, or is inconsistent with industry standards for responsible messaging constitutes a prohibited use under these Terms.

10. Acceptable Use Policy

In addition to the Prohibited Uses in Section 9, Subscriber agrees to use the Platform only for lawful purposes and in a manner consistent with all applicable local, state, national, and international laws and regulations. Subscriber specifically agrees not to:

Use the Platform for any illegal purpose or in violation of any regulation
Transmit any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable
Attempt to probe, scan, or test the vulnerability of the Platform or any associated system
Introduce viruses, malware, or other malicious code into the Platform
Use the Platform in any way that could damage, disable, overburden, or impair its infrastructure
Harvest, scrape, or collect information about other users of the Platform
Use the Platform to harm, threaten, or harass any individual or group

VINSI AI reserves the right to investigate suspected violations of this Acceptable Use Policy and to take appropriate action, including suspension or termination of access.

11. Ownership

VINSI AI retains all rights to the Services, Site content, and Documentation. All Intellectual Property Rights related to the Services remain with VINSI AI. Nothing in these Terms transfers ownership of the Services to Subscriber.

12. Subscriber Data

Subscriber retains ownership over its data and grants VINSI AI a royalty-free license to use Subscriber Data solely to fulfill obligations under these Terms. VINSI AI may use aggregate and anonymized data for its operations but will not use Subscriber's Confidential Information for third-party training or independent purposes.

VINSI AI processes Subscriber Data and end user data solely as necessary to provide the Services and as directed by Subscriber. Upon termination, VINSI AI will delete or return Subscriber Data as specified in the applicable Data Processing Agreement or within 90 days of account closure, whichever comes first.

13. Feedback and Suggestions

If Subscriber provides VINSI AI with any feedback, suggestions, feature requests, ideas, or other input regarding the Services ("Feedback"), Subscriber hereby assigns to VINSI AI all right, title, and interest in and to such Feedback. VINSI AI may use Feedback for any purpose without restriction, compensation, or attribution to Subscriber.

14. Third-Party Services and Integrations

The Platform may integrate with or connect to third-party services, applications, or APIs. The following terms apply to all third-party integrations:

Third-party services are governed by their own terms of service and privacy policies, which Subscriber is responsible for reviewing and complying with
VINSI AI is not responsible for the availability, accuracy, security, or performance of any third-party service
VINSI AI's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements
Subscriber's use of third-party payment processors is subject to those processors' PCI-DSS compliance standards and terms
VINSI AI is not liable for any losses or damages arising from Subscriber's use of or reliance on third-party services or integrations
Discontinuation or modification of a third-party service does not entitle Subscriber to a refund or fee reduction

15. Confidentiality

Both parties will maintain confidentiality of information deemed or reasonably presumed confidential, using it solely to fulfill obligations under these Terms.

15.1 Sub-Processor Disclosure

VINSI AI uses third-party sub-processors (including Twilio for SMS delivery) to provide the Services. A current list of sub-processors is available upon request at support@vinsi.ai.

16. Data Processing Agreement

16.1 Requirement

Where Subscriber uses the VINSI AI platform to process personal data belonging to its own end users, Subscriber and VINSI AI must execute a Data Processing Agreement (DPA) prior to any such processing.

16.2 Material Breach

Processing of end user personal data without an executed DPA is a material breach of these Terms and may result in immediate suspension of platform access.

16.3 Requesting a DPA

To request a DPA, contact support@vinsi.ai.

17. HIPAA — Business Associate Agreement

Subscribers operating in healthcare or who transmit Protected Health Information (PHI) through the VINSI AI platform must execute a Business Associate Agreement (BAA) with VINSI AI, LLC prior to any transmission of PHI. Use of the platform to transmit PHI without an executed BAA is strictly prohibited and constitutes a material breach of these Terms. To request a BAA, contact support@vinsi.ai.

18. PCI DSS

VINSI AI maintains PCI DSS compliance for applicable platform components. Subscribers subject to PCI DSS requirements must contact support@vinsi.ai to confirm applicable scope and controls before transmitting any cardholder data through the platform.

19. SMS and Email Compliance Obligations

19.1 Applicable Laws

Subscriber agrees to comply with all applicable laws and regulations governing electronic communications, including without limitation:

Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227
CAN-SPAM Act, 15 U.S.C. §§ 7701–7713
Florida Telephone Solicitation Act (FTSA) and other state telemarketing statutes
FCC regulations governing A2P 10DLC messaging
Applicable state privacy and consumer protection laws

19.2 Consent Records

Subscriber is solely responsible for obtaining, recording, and maintaining all required consents before using the platform to send any SMS or email communications. Consent records must be retained for a minimum of 4 years and made available to VINSI AI upon request.

19.3 Opt-Out Honoring

Subscriber must promptly honor all opt-out and unsubscribe requests from end users and update their contact lists accordingly. Failure to honor opt-out requests is a material breach of these Terms.

19.4 A2P 10DLC Registration

Subscriber is responsible for ensuring their messaging campaigns are properly registered under applicable A2P 10DLC requirements before initiating any SMS campaigns through the platform. VINSI AI reserves the right to suspend campaigns pending proper registration.

19.5 Permitted SMS Use Cases

SMS messaging through the VINSI AI platform is permitted solely for Subscriber's direct communications with its own customers and contacts regarding Subscriber's own products, services, appointments, or account activity. Permitted use cases include: appointment reminders and confirmations, customer service and support follow-ups, transactional notifications (order status, billing alerts), and promotional offers for Subscriber's own products or services to recipients who have provided prior express written consent.

Each A2P 10DLC campaign registration must accurately describe the Subscriber's messaging use case and brand identity. Subscribers may not use a campaign for purposes outside its registered use case.

19.6 Forbidden Message Categories

The following message categories are strictly forbidden on the VINSI AI platform and will result in immediate campaign suspension and potential account termination:

Affiliated marketing — promoting products or services of a third party for commission, referral fees, or any form of compensation
Lead generation on behalf of third parties — collecting consumer data to sell or transfer to another business
Multi-level marketing (MLM) or pyramid scheme promotions
Gambling, sweepstakes, or contests involving monetary consideration (unless pre-approved in writing by VINSI AI)
Cannabis, CBD, or controlled substance promotions (regardless of local legality)
Firearms, ammunition, or weapons sales
Debt collection or debt relief solicitations
Payday loan, high-interest loan, or predatory lending promotions
Political campaign messaging (unless registered under the appropriate campaign use case)
Phishing, smishing, or any fraudulent or deceptive content
Hate speech, harassment, or content that threatens, demeans, or discriminates against any individual or group
Any content that violates carrier Codes of Conduct or CTIA Messaging Principles and Best Practices

20. Indemnification

Subscriber will defend, indemnify, and hold harmless VINSI AI and its officers, directors, employees, and agents from and against any and all claims, damages, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Subscriber's breach of any representation, warranty, or obligation under these Terms
Subscriber's failure to obtain, maintain, or document legally required SMS or email consent from end users
Violations of TCPA, CAN-SPAM, state telemarketing laws, or other applicable regulations by Subscriber or its agents
Use of purchased, scraped, or unlawfully obtained contact lists through the platform
Any claim by an end user that they did not consent to receive communications sent by Subscriber through the platform
Unauthorized transmission of PHI or cardholder data through the platform
Subscriber's use of the platform for affiliated marketing or any other forbidden use case
Subscriber's intellectual property infringements or other misconduct

This indemnification obligation survives termination of these Terms.

21. Right to Suspend or Terminate for Compliance Violations

VINSI AI reserves the right to immediately suspend or terminate a Subscriber's access to the platform, without prior notice and without liability to VINSI AI, if VINSI AI reasonably determines that Subscriber is:

Using the platform in violation of TCPA, CAN-SPAM, or applicable telemarketing laws
Sending messages without required consents
Using unlawfully obtained contact lists
Transmitting PHI or cardholder data without the required BAA or written agreement
Engaged in affiliated marketing, lead generation for third parties, or any other forbidden use case under Section 19.6
Engaged in conduct that exposes VINSI AI to regulatory, legal, or reputational risk
In breach of any other material provision of these Terms

VINSI AI will not be liable for any damages, losses, or disruption to Subscriber's business resulting from suspension or termination under this section.

22. Termination by Subscriber

22.1 Cancellation

Subscriber may cancel its subscription at any time by providing written notice to support@vinsi.ai or through the account management interface. Cancellation takes effect at the end of the then-current billing period unless otherwise agreed in writing.

22.2 Effect of Termination

Upon termination or expiration of these Terms for any reason:

Subscriber's right to access and use the Services immediately ceases
All outstanding fees become immediately due and payable
VINSI AI will retain and then delete Subscriber Data in accordance with Section 12 and any applicable DPA
Sections relating to indemnification, limitation of liability, confidentiality, governing law, and survival expressly survive termination

22.3 No Refund on Cancellation

Cancellation does not entitle Subscriber to a refund of any prepaid or unused fees for the current billing period, except as required by applicable law.

23. Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VINSI AI EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION:

Any implied warranty of merchantability or fitness for a particular purpose
Any implied warranty of non-infringement of third-party rights
Any warranty that the Services will be uninterrupted, error-free, or free of viruses or other harmful components
Any warranty regarding the accuracy, reliability, or completeness of any content or data on the Platform

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in full.

24. Limited Liability

VINSI AI's liability is limited to direct damages and capped at payments made by Subscriber in the prior twelve months. VINSI AI is not liable for consequential, indirect, incidental, punitive, or special losses or damages beyond this scope, including damages arising from Subscriber's non-compliance with applicable communications laws.

25. Dispute Resolution

Disputes will be resolved through binding arbitration in Nevada under American Arbitration Association rules. Both parties waive class action rights and jury trials. The arbitrator's decision shall be final and binding. Nothing in this section prevents either party from seeking emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.

26. Governing Law

These Terms are governed by the laws of Nevada. Both parties irrevocably consent to Nevada courts as the exclusive venue for any disputes not resolved through arbitration.

27. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, government actions, carrier outages, or internet infrastructure failures.

28. Amendments

VINSI AI reserves the right to update these Terms at any time. Subscribers will be notified of material changes via email or in-platform notification at least 14 days prior to the effective date. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

29. Entire Agreement

These Terms, together with any applicable Order Forms, Data Processing Agreements, Business Associate Agreements, and Service Level Agreements, constitute the entire agreement between Subscriber and VINSI AI with respect to the subject matter hereof and supersede all prior and contemporaneous agreements between the parties.

30. Waiver

No failure or delay by VINSI AI in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right. A waiver of any breach or default shall not constitute a waiver of any subsequent breach or default.

31. Severability and Survivability

If any provision is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force and effect. Provisions regarding warranty disclaimers, limitation of liability, indemnification, data processing obligations, compliance obligations, confidentiality, and governing law survive termination of these Terms.

32. Compliance with Laws

Subscriber agrees to follow all applicable laws and regulations and acknowledges sole responsibility for compliance, including data privacy, telemarketing, and electronic communications laws. VINSI AI's provision of platform services does not constitute legal advice or a guarantee of Subscriber's legal compliance.

33. Contact Us

VINSI AI, LLC

For general Terms inquiries: support@vinsi.ai

For Data Processing Agreement (DPA) requests: support@vinsi.ai

For Business Associate Agreement (BAA) requests: support@vinsi.ai

For PCI DSS scope inquiries: support@vinsi.ai

For sub-processor inquiries: support@vinsi.ai

For billing and payment inquiries: support@vinsi.ai

For cancellation requests: support@vinsi.ai